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Frequently Asked Questions

 


Welcome to the FAQ page! We’ve listed the answers to questions that we receive frequently about the Margaret E. Heggan Free Public Library below. If you find your question remains unaddressed, please also consider emailing info@hegganlibrary.org or using our online Ask a Librarian form.


LIBRARY TECHNOLOGY
LIBRARY COMPUTERS AND NETWORK
Public Computers Do I need a library card to use a computer?

You will need a valid library card from a library that is a member of LOGIN Libraries in order to use one of our public computers. If you do not have a library card from one of these libraries you may request an application for a guest pass at the circulation desk. A guest pass will not be accepted on young adult workstations.
I left my computer unattended for five minutes and it shut down, why did it do that?

In order to protect the security and privacy of our patrons, our computers will automatically end a session if the station is left idle for five minutes. If a station is approaching that idle time a patron must click a prompt in order to maintain their session.
As data is wiped only at the end of a session, this measure helps prevent unauthorized users by accessing a patron’s account and history should they forget to end their session or simply walk away from their computer for too long.
What software is installed on the public computers?

The software installed on library computers includes the following:

  • Audacity
  • GiMP
  • Google Chrome
  • Microsoft Edge
  • Microsoft Excel
  • Microsoft Internet Explorer
  • Micrososft Power Point
  • Microsoft Publisher
  • Microsoft Word
  • Mozilla Firefox
  • NotePad++
  • VCL Media Player

Patrons are not able or permitted to install additional software.

Is my information cleared when I log off of a library computer?

All of our computers have software installed that will clear any information saved to it when a session is ended. This will remove anything saved to the computer’s hard drive and browser history, however, it will not revert changes to emails, applications, thumb drives, or anything external to the computer in question.
Are anti-virus and firewall software installed on library computers?

Yes, anti-virus and firewall software are installed on library computers and monitored regularly to ensure that they are up to date on the latest definitions. Patrons are unable to disable these security measures.
Are there age restrictions on public computers?

Only patrons between the ages of 13 and 18 are permitted to use the young adult computers. Due to this restriction, guest passes are not accepted on young adult workstations
Printing Can I print from the public computers, and if so how much does it cost?

You are able to print from our public computers.
Prints cost 15 cents a page in black and white and 25 cents a page in color.
In order to print from a public computer, enter the command to print as you normally would and select either “black and white” or “color” as the destination printer depending on what is desired. A prompt will appear confirming how much the job will cost, click “OK” to submit the print job. You may repeat this as needed so you can pay for all of your jobs at once.
Once you are ready to release your print jobs, leave your station and approach the self service station in front of the adult computer lab. Click “Release a Print Job” and enter the library card or guest pass number that you used to log into your session. You should see your print jobs. Use nearby the coin tower to pay for your jobs and click print on this screen. Click the first icon “pay from vending device” and your jobs should begin to print.
Please speak with the librarian at the reference desk if you run into any issues.
Can I print from my laptop or smartphone, and if so how much does it cost?

You are able to send jobs to our print release station remotely on anything with access to the internet.
Black and white prints are 15 cents a page and color prints are 25 cents a page.
There are 3 methods of submitting remote print jobs:

  • Submit the job through the library website
    1. Navigate to https://www.hegganlibrary.org/index.php/mobile-print/ in a browser.
    2. In the “Printer” box, select either a black and white or color print.
    3. In the “User Info” box, enter an email. This is only used to retreive your print job.
    4. In the “Select Document” box, attatch the file that you would like to print.
    5. Click the green printer icon to submit the print job. You should be brought to a confirmation screen.
  • Submit the job through the PrinterOn smartphone app
  • Send the file you want to print as an email attachment to mehfl-delseadrive-bw@printspots.com for black and white prints or mehfl-delseadrive-color@printspots.com for color prints.

*All of these options involve sending a file to be printed as is. If you only want to print a portion of a file, or need to print something that cannot be converted to a file, please use the public library computers.

Once you’ve submitted your print job, go to the self service station in front of the computer lab and click “release a print job.” Use the second section to enter the email address that you used when submitting your job. Use the coin tower to pay for your job, and click “print” on the self service station, then the “pay from vending device” icon in order to release your print job.

**Please note that sometimes print jobs will take a while before they are available to release after they are submitted via any of the remote print options. Please speak with the librarian at the reference desk if you need any further assistance

Public Wi-Fi Does the library offer free public Wi-Fi?

Yes, the library offers free public Wi-Fi 24/7, accessible both inside the library and outside in the library parking lot.
What is the library's public Wi-Fi hotspot name and what is the password?

All public Wi-Fi hotspot names begin with Library_PUBLIC. We have several hotspots to allow for strong signal strength through out the building.

  • Library_PUBLIC1: Located in the back corner of the library, near the periodicals.
  • Library_PUBLIC2: Located in the center of the library, in the children’s library.
  • Library_Meetingroom: Located in the library meeting room.
  • Library_PUBLIC Ext1: Extends Wi-Fi signal towards main parking lot.
  • Library_PUBLIC Ext2: Extends Wi-Fi signal towards parking lot adjacent to the young adult library.

None of the library’s public Wi-Fi hotspots will ask for a password.

I'm getting slow speeds on your Wi-Fi, what should I do?

Please make sure you are connected to a hotspot that is nearby in order to ensure you are getting the strongest signal:

  • Library_PUBLIC1: Located in the back corner of the library, near the periodicals.
  • Library_PUBLIC2: Located in the center of the library, in the children’s library.
  • Library_Meetingroom: Located in the library meeting room.
  • Library_PUBLIC Ext1: Extends Wi-Fi signal towards main parking lot.
  • Library_PUBLIC Ext2: Extends Wi-Fi signal towards parking lot adjacent to the young adult library.

If the slowdown is isolated to a single website, the host may be having bandwidth issues. Try back in a few minutes.
If the issue persists and is happening on multiple website, please speak with a librarian at the adult reference desk.

DATABASES
eBooks and Audiobooks How can I borrow eBooks from the library?

You can borrow eBooks and Audiobooks using the service OverDrive/Libby or Hoopla. The way in which you do this will vary by device and service.
OverDrive
I have a smart phone, Kindle Fire, iPad, or other smart device
The easiest way to use OverDrive is to download the Libby app from your device’s app store.
Once you’ve installed the app, it will ask you several questions leading you to the South Jersey Regional Library Cooperative. You will then be prompted to add your Margaret E. Heggan Free Public Library card to the app.

Now simply find something you want on OverDrive and borrow it! The item will be added to your bookshelf and you can open it from there.

 
I have a Kindle Paper-White or Classic
Older versions of the Kindle are not compatible with the OverDrive app, so we need to borrow these materials differently. Navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.

Next we’ll restrict our searching or browsing to Kindle files only. This is the file format that is compatible with your device, so limiting our results early will make finding a compatible item much easier.

Click on “Kindle Books” to browse the collection of materials with a Kindle format available. You can also search for Kindle materials by clicking the search bar, which will expand to reveal an advanced search option, click it. Select “Kindle Books” under format. Enter any other search parameter you desire or leave everything else blank to just browse. Click on “Search”

Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Read now with Kindle.” This will redirect you to amazon.com. Don’t worry, you aren’t about to buy this! enter the email and password associated with your kindle account. Once you’ve submitted these you’ll be brought to another page on the item, click “borrow” and the item will be queued for your Kindle device. It should start downloading on its own once the device connects to a Wi-Fi signal.

 
I have a Nook Classic, MP3 Player, or other non-smart device
I'm borrowing an eBook
In order to get eBooks onto your legacy eReader, we need to use a method called “side loading” which simply means we manually transfer the file from a computer to your eReader. To do this you will need a computer, your eReader, and a USB cable to connect the two. You will also need to install software called Adobe Digital Editions which is free and may be downloaded here.

On your computer navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.

Find something you would like to borrow with an EPUB, Open EPUB, or PDF format. Most materials have this, but you may use advanced search to assist your browsing by clicking the search bar, which will expand to reveal the advanced search option. This page will allow you to limit your search by format.

Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Download [FORMAT]”. The item should download and open with Adobe Digital Editions, if it does not navigate to the file you downloaded and try to open the file. It should open with Adobe Digital Editions.

Finally, connect your eReader device to your computer. It should be recognized by Adobe Digital Editions. Simply drag the book you borrowed from your bookshelf to your eReader to begin the file transfer.

 
I'm borrowing an Audiobook
In order to get eBooks onto your legacy eReader, we need to use a method called “side loading” which simply means we manually transfer the file from a computer to your eReader. To do this you will need a computer, your eReader, and a USB cable to connect the two. You will also need to install software called OverDrive Media Console which is free and may be downloaded here.

On your computer navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.

Find something you would like to borrow with an MP3 format. You may use advanced search to assist your browsing by clicking the search bar, which will expand to reveal the advanced search option. This page will allow you to limit your search by format.

Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Download [FORMAT]”. The item should download and open with OverDrive Media Console, if it does not navigate to the file you downloaded and try to open the file.

Finally, connect your eReader device to your computer. It should be recognized by OverDrive Media Console. Use options in OverDrive Media Console to transfer the item to your device.

 
I want to read on my computer
Navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.

Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Read in Browser” to read your eBook straight from your browser.

You may also download your eBook if it comes in a downloadable file format. To read these you will need software called Adobe Digital Editions which is free and may be downloaded here.

 
Hoopla
I'm using a smart device
Download the Hoopla App from your device’s app store and open the app. Either create an account or sign in if you’ve already done so. Find an item you like and tap on it. You’ll find a borrow button on the details page. tap this to borrow the item and once you’ve done so the button will change to “read”. Tap this to begin reading your eBook. This will stream the item, but you’ll also find an option to download the item on the same page if you’ll be without data while reading.
 
I'm using a computer or smart phone web browser
Navigate to Hoopla and either create an account or sign in if you’ve already done so. Find an item you like and click on it. You’ll find a borrow button on the details page. Click this to borrow the item and once you’ve done so the button will change to “read”. Click this to begin reading your eBook.
 
How long can I borrow digital materials for?

This will vary based on the service and format of the item.
OverDrive: You will have a choice of 7 or 14 days for most items.
Hoopla

  • eBooks and Audiobooks: 3 weeks
  • Music: 1 week
  • Movies and Television Episodes: 72 hours
How many digital materials can I borrow at once

OverDrive: You may have 8 materials borrowed at one time.
Hoopla: You may borrow 3 materials per month.
Will I be charged late fees for eBooks?

You will never be charged for late fees for digial materials.