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Frequently Asked Questions

 


Welcome to the FAQ page! We’ve listed the answers to questions that we receive frequently about the Margaret E. Heggan Free Public Library below. If you find your question remains unaddressed, please also consider emailing info@hegganlibrary.org or using our online Ask a Librarian form.


GENERAL QUESTIONS
ABOUT THE LIBRARY
The Margaret E. Heggan Free Public Library Does the library have a mission statement?
Yes, and it can be accessed via our website here.
Where is the library located, and is there free parking available?
The library is located at 606 Delsea Drive, Sewell, NJ, in Washington Township. There is plenty of free parking available.
Is the Margaret E. Heggan Free Public Library a branch of the Gloucester County Library System (GCLS)?
No, the library is an independent municipal library, funded mostly by our taxpayers, and we exist primarily to serve residents in Washington Township.
Who was Margaret E. Heggan?
Margaret E. Heggan was a library volunteer, an avid library supporter, and the first female mayor in Washington Township. You can read more about her and the history of the library here.
How is the library governed?
The library director reports to the Library Board of Trustees. You can read more about this group and access prior meeting minutes here.
How is the library funded?
Of the 2022 operating budget, 96% of revenue derives from a dedicated tax paid by Washington Township residents. A total of 3% of revenue derives from other sources, including fees, fines, and donations. A total of 1% of revenue is aid provided by the state of New Jersey.
How do I find out about library events and news?
You can visit our homepage or Find us on Facebook. We have a printed monthly Heggan Happenings newsletter that can be found inside the library. You can also sign up for our digital version of Heggan Happenings.
Are you hiring, and if so, where can I find information about a job at the library?
Any current job openings will be posted in the library and on our Employment at the Library page and we do not accept applications unless we are specifically advertising for a current position that is available. If you are seeking job opportunities in NJ libraries, please visit the at New Jersey Library Association website and click on Job Hotline.
Do you accept adult volunteers?
The library does not currently enlist the services of adult volunteers, but the Friends of the Library are always looking for new members. Please visit the Friends of the Library website for more information. You may also learn about other volunteer opportunities in southern NJ by visiting the Volunteer Center of South Jersey.
I would like to make a monetary donation to the library. Is that possible?
Yes, monetary donations to the library are accepted. Many people choose to donate funds to the library in honor or in memory of a loved one, and the funds are used to purchase books for the library collection. You can access the donation form here.
I would like to provide feedback about my visit to the library, library services, and/or about a library staff member. How can I do that?
There is a comment card box at the front of the library that you may use to submit a comment, or you may send an email to admin@hegganlibrary.org
I visited the library and I left something there, and I also think that I returned my own book, not a library book, to the library by mistake. Who should I contact?
Please call the circulation department at 856-589-3334 extension 200.
I would like to display something in the library. Who should I contact?
The library has a glass case available for displaying collections across from the reference desk. There is a bulletin board in the front hallway, and only library staff members are permitted to hang materials from nonprofit groups with priority to those in Washington Township. Space is limited and materials may be denied based on the size of the flyer. We also have an art gallery in the front hallway. To inquire about displaying items, flyers, or artwork, please contact Stephanie Kolodziej at pr@hegganlibrary.org or at 856-589-3334 extension 220.
Library Hours When is the library open?
The library is open Monday through Thursday from 10 AM until 9 PM; Friday and Saturday from 10 AM until 5 PM; and Sunday from 1 PM until 5 PM.
When is the library closed for holidays?

2022 HOLIDAYS
HOLIDAY
DATE
HOURS
New Year’s Day
Saturday, 1/1/2022
Closed
Martin Luther King Jr. Day
Monday, 1/17/2022
Closed
President’s Day
Monday, 2/21/2022
Closed
Good Friday
Friday, 4/15/2022
Closed
Easter
Sunday, 4/17/2022
Closed
Mother’s Day
Sunday, 5/8/2022
Closed
Memorial Day
Monday, 5/30/2022
Closed
Father’s Day / Juneteenth
Sunday, 6/19/2022
Closed
Independence Day
Monday, 7/4/2022
Closed
Labor Day
Monday, 9/5/2022
Closed
Columbus Day/ Indigenous Peoples’ Day
Monday, 10/10/2022
Closed
Veterans Day
Friday, 11/11/2022
Closed
Thanksgiving Eve
Wednesday, 11/23/2022
10AM-5PM
Thanksgiving
Thursday, 11/24/2022
Closed
Day After Thanksgiving
Friday, 11/25/2022
Closed
Christmas Eve
Saturday, 12/24/2022
Closed
Christmas Day
Sunday, 12/25/2022
Closed
New Years Eve
Saturday, 12/31/2022
10AM-1PM
The LOGIN Libraries Consortium What is the LOGIN library consortium?
LOGIN (Libraries of Gloucester, Salem, and Cumberland Information Network) is a consortium, or cooperative group, of public and academic libraries that share certain infrastructure and resources. If you have a library card from a LOGIN Library you will be granted certain privileges from other member libraries.
More information and a list of member libraries can be found on the LOGIN Libraries website
Can I check out items at your library if I have a card with a different library?
If you are a cardholder of any of the LOGIN member libraries, you may use your library card to borrow most materials at our library. Currently, borrowing museum passes is restricted to our cardholders. To learn more about our museum passes, available to Heggan cardholders only, click here.
LIBRARY POLICY
Rules and Conduct
Am I allowed to bring food or drinks into the library?
Eating is not allowed in the library, except as part of a library or library-sponsored program. Drinks are allowed as long as they are in a closed container with a sealed lid, and as long as they are not in computer labs and/or located near library computers. Please refer to our Rules of Conduct
Do I have to be a library member to sit at tables or read a book, magazine, or newspaper in the building?
No, seating and materials within the library are available to all members of the public. To borrow materials, you must have a valid library card.
Am I allowed to solicit in the library or on library property?
Soliciting of any kind – including petitioning, canvassing, conducting surveys, and distributing written materials for political, charitable, commercial or religious purposes – is not permitted within the library, within 10 feet of all entrances, or in any way that interferes with the ability of library customers to enter and exit the premises.

This line indicates 10 feet from the library entrance

Please refer to our Rules of Conduct.
Am I allowed to take photographs or videos in the library?
Photography and/or other types of recording of individuals or groups without consent is prohibited. Please refer to our Rules of Conduct.
Is my child allowed to be left in the library alone?
The answer to this question depends on the age of your child. Therefore, please refer to our Policy 5.2: Unattended Children.
Where can I find more information about your library policies?
Most of our patron policies can be found on the Policies page.

If you have any further questions, please call the circulation department at 856-589-3334 extension 200, or visit the library.

LIBRARY SERVICES
Librarian Assistance How can I ask the reference librarian a question if I am not in the library?
You may call the reference desk at 856-589-3334 extension 222, during operating hours or leave a message on the reference voicemail. You can also email your reference question to reference@hegganlibrary.org.
Does the library provide proctoring services?
We are currently not offering proctoring services since our small study rooms are unavailable for use by the public.
Meeting Rooms Does the library have meeting rooms available?
The library’s meeting space is available to non-profit, community, and government organizations only with preference given to those located in Washington Township. You may contact Dina Meddings at 856-589-3334 ext. 215, or meetingroom@hegganlibrary.org to check availability of the meeting room space. There is no charge associated with room reservations. Please click here to view the meeting room policy and application. Please note that meetings and programs administered by library staff have first priority over use of the room by the public.
Other Services Does the library have notary services?
We do not offer notary services at this time. Please contact the reference desk at 856-589-3334 extension 222 for other locations that offer notary services.
Is anyone allowed to attend library programs?
Most library programs for adults are open to anyone, regardless of residency, although pre-registration may be required. Most programs for youth are restricted to Heggan cardholders only.
LIBRARY COLLECTION
Collection Development Who decides which books and other materials to add to the library? I am an author and I would like to donate my book to the library so that it can be added to the collection.
Professional librarians are responsible for selecting library materials, based on positive reviews in credible library journals. Please read our collection development plan and if you believe that your book qualifies, contact the reference desk at 856-589-3332 extension 222. The librarian in charge of the collection in which your book fits will consider the request based on our collection development plan.
How do I request that the library purchase a book or other library materials for borrowing?
Please complete the material request form by accessing the link here.
Donations Are you accepting book donations, and if so, where should I put them?
The Friends of the Margaret E. Heggan Free Public Library accept donations of books in good condition in the two maroon bins directly outside of the Friends’ bookstore. If the bins are full or the library is closed, donations may be left in the blue bins in the far corner of our parking lot. The donations placed in the outside bins are not accessed by the Friends of the Library. Instead, they are sold and the library receives payment for the sales. Please visit the Friends of the Library website for more information about the Friends of the Library, who regularly financially support the library through many means. The Friends of the Library meet on the second Tuesday of the month in the adult meeting room in the library at 4 PM except in December.
What can be donated besides books?
DVDs and Blu-ray discs in good condition are accepted throughout the year.
CIRCULATION
LIBRARY ACCOUNT
Library Cards How do I get a library card?

Library cards will be issued to eligible patrons (see Policy 1.1) who submit a completed application to the circulation desk along with an Acceptable Form of Identification (see Policy 1.2). Please note parents/guardians are responsible for completing applications on behalf of minors under the age of 18 and the identification requested should belong to the same parent/guardian completing the application. Any minor under the age of 18 will need to be present in order to receive a library card. There is no age requirement for library card eligibility.
Click here for library card application
Is there a fee to apply for a library card?
Initial library cards are issued free of charge; however, replacement cards are issued for a $3.00 fee. Cards with normal wear and tear will be replaced at no cost. The patron must show current ID to re-verify eligibility.
How do I renew my library card?
Library cards are issued and renewed on a two-year basis. Library card renewals are completed in person at the circulation desk. At the time of renewal all fees on your account must be paid in full and an Acceptable Form of ID to Obtain a Library Card (see Policy 1.2) must be presented to circulation staff.
Managing Your Account How do I renew items I have checked out?
Eligible materials may be renewed as long as they are not on reserve/hold for another patron. You may call the library at 856-589-3334 extension 200 or renew items in person at the library during operating hours. You can also renew materials online by clicking on the “Renew Your Materials” link at the top right of our home page or via the “Catalog & Account” dropdown menu across the top (or by clicking here).
How can I pay my fines on my account?
We accept cash or check in-person only, but we do have the option to pay online with PayPal. To pay your fees online with PayPal you will first need to log into your library account. Then select the tab that says “Fines” to see any bills on your account. Then select the bills you would like to pay and click on the “PayPal” option to pay the bills. The minimum amount that can be paid online is $1.00 at a time.
I usually use my card online and am getting the error message "privilege has expired." What does this mean?
This most likely means your library card has expired and requires renewal. Please contact the library at 856-589-3334 extension 200.
BORROWING
Borrowing Materials What are your borrowing policies?

Current borrowing policies can be found on the library policy page, Policy 2.1: Borrowing Policy.
For special collection materials including Museum Passes, American Girl Dolls, and Book Bundles, please refer to Policy 2.2: Special Collections Policies.
Lost or damaged materials requiring replacement are billed at list price for the item plus a $3.00 processing fee. Please see Policy 2.7: Lost/Damaged Materials.
How many items can I borrow at a time?
There is no limit to most item types in the collection. Museum passes are limited to one at a time. Digital materials are addressed below.
I have items I haven't returned and/or have fines on my account. Can I check out more items?
Patrons with fines exceeding $10.00 in total will lose borrowing privileges until their balance due is reduced under $10.00.
Where do I return borrowed library materials?
You may return materials at the book/media returns inside the library during operating hours or in the outdoor slots next to the front entrance. You may also return your items to any library in the LOGIN consortium except the Gloucester County Institute of Technology (GCIT). Please visit LOGIN Libraries for a list of participating LOGIN libraries.
If I forget my card, can I still borrow materials?
If a patron forgets their library card, an unexpired government issued form of photo identification, such as a photo driver’s license, may be used to verify identity and check out library materials.
Do you keep a record of items I have checked out/read?
In an effort to maintain patron privacy, the library does not keep records of items that have been returned (and which have no fines or fees attached). Certain digital materials platforms may maintain recently returned titles for a limited period of time. This would be accessible only by you, within your account. Please see below for information regarding digital materials.
Some libraries are not charging library fines. What about this library?

Yes, we are still charging library fines. At the time of writing, the Gloucester County Library System (GCLS) and Woodbury Public Library have adopted fine free policies. We applaud their decision and wish these libraries well. However, since the Margaret E. Heggan Free Public Library operates independently of the County system, our board has decided not to change its current policy regarding fines. Our primary focus is to provide the Washington Township taxpayers with as many resources and materials as our budget allows. In order to protect the Township’s assets and ensure the timely return of materials, we feel it is essential to maintain our reasonable, low fines. There are several mechanisms in place for our members if the financial burden of a fine is preventing them from utilizing the library. They can call, renew, or request charges to be waived by downloading the form found here. The Library board’s decision to maintain our policies will not impact your ability to borrow materials available through the GCLS. The GCLS has committed to collecting the fines for our materials that are returned late to its locations as well as providing ongoing reports to ensure our materials are not being withheld from circulation for unreasonable periods of time. We look forward to reviewing the results of GCLS’ initiative before we consider modifying our policies. The Board of Trustees for the Margaret E. Heggan Free Public Library holds a public meeting on the third Wednesday of each month if you have concerns you would like the board to consider.
Holds and Inter-Library Loans I would like to place an item on hold. How does that work?
All circulating items may be placed on hold with a valid library card. Library staff will retrieve items and notify patrons when available. Holds can be placed in person, via telephone, or online by logging into your library account. Materials categorized as “NEW” may be placed on hold by Margaret E. Heggan Free Public Library cardholders only.
How long do I have to pick up a hold?
Patrons have seven days from the date the hold was made available.
How many holds can I place at one time?
There is no limit to the number of holds allowed.
What is the difference between a hold and an Inter-Library Loan?
Inter Library Loan (ILL) requests go to libraries outside the LOGIN consortium, whereas hold requests are within the LOGIN consortium. Inter-Library Loans are only provided to patrons with a Margaret E. Heggan Free Public Library card, patrons from other LOGIN libraries need to request Inter-Library Loans from their home libraries.
How many Inter-Library Loans (ILLs) can I check out at once?
Patrons are allowed to borrow three Inter-Library Loan items at a time. Please note that only Margaret E. Heggan Free Public Library cardholders may request Inter-Library Loans. Patrons from other libraries should contact their home libraries.
Can I pick up holds for someone else (spouse, parent, child)? Can someone pick up my holds for me?
The person picking up holds must be in possession of the library card through which the hold was placed.
Please see Policy 2.3 Patron Requests (Holds) on our policies page.
LIBRARY TECHNOLOGY
LIBRARY COMPUTERS AND NETWORK
Public Computers Do I need a library card to use a computer?

You will need a valid library card from a library that is a member of LOGIN Libraries in order to use one of our public computers. If you do not have a library card from one of these libraries you may request an application for a guest pass at the circulation desk. A guest pass will not be accepted on young adult workstations.
How long can I use the public computers??

A public computer session is one hour long, and will automatically renew unless the library is about to close or if another patron has reserved the workstation. Users are permitted up to eleven sessions per day.
I left my computer unattended for five minutes and it shut down, why did it do that?

In order to protect the security and privacy of our patrons, our computers will automatically end a session if the station is left idle for five minutes. If a station is approaching that idle time a patron must click a prompt in order to maintain their session.
As data is wiped only at the end of a session, this measure helps prevent unauthorized users by accessing a patron’s account and history should they forget to end their session or simply walk away from their computer for too long.
What software is installed on the public computers?

The software installed on library computers includes the following:

  • Audacity
  • GiMP
  • Google Chrome
  • Microsoft Edge
  • Microsoft Excel
  • Microsoft Internet Explorer
  • Micrososft Power Point
  • Microsoft Publisher
  • Microsoft Word
  • Mozilla Firefox
  • NotePad++
  • VCL Media Player

Patrons are not able or permitted to install additional software.

Is my information cleared when I log off of a library computer?

All of our computers have software installed that will clear any information saved to it when a session is ended. This will remove anything saved to the computer’s hard drive and browser history, however, it will not revert changes to emails, applications, thumb drives, or anything external to the computer in question.
Are anti-virus and firewall software installed on library computers?

Yes, anti-virus and firewall software are installed on library computers and monitored regularly to ensure that they are up to date on the latest definitions. Patrons are unable to disable these security measures.
Are there age restrictions on public computers?

Only patrons between the ages of 13 and 18 are permitted to use the young adult computers. Due to this restriction, guest passes are not accepted on young adult workstations
Public Wi-Fi Does the library offer free public Wi-Fi?

Yes, the library offers free public Wi-Fi 24/7, accessible both inside the library and outside in the library parking lot.
What is the library's public Wi-Fi hotspot name and what is the password?

All public Wi-Fi hotspot names begin with Library_PUBLIC. We have several hotspots to allow for strong signal strength through out the building.

  • Library_PUBLIC1: Located in the back corner of the library, near the periodicals.
  • Library_PUBLIC2: Located in the center of the library, in the children’s library.
  • Library_Meetingroom: Located in the library meeting room.
  • Library_PUBLIC Ext1: Extends Wi-Fi signal towards main parking lot.
  • Library_PUBLIC Ext2: Extends Wi-Fi signal towards parking lot adjacent to the young adult library.

None of the library’s public Wi-Fi hotspots will ask for a password.

I'm getting slow speeds on your Wi-Fi, what should I do?

Please make sure you are connected to a hotspot that is nearby in order to ensure you are getting the strongest signal:

  • Library_PUBLIC1: Located in the back corner of the library, near the periodicals.
  • Library_PUBLIC2: Located in the center of the library, in the children’s library.
  • Library_Meetingroom: Located in the library meeting room.
  • Library_PUBLIC Ext1: Extends Wi-Fi signal towards main parking lot.
  • Library_PUBLIC Ext2: Extends Wi-Fi signal towards parking lot adjacent to the young adult library.

If the slowdown is isolated to a single website, the host may be having bandwidth issues. Try back in a few minutes.
If the issue persists and is happening on multiple website, please speak with a librarian at the adult reference desk.

DOCUMENT SERVICES
Printing Can I print from the public computers, and if so how much does it cost?

You are able to print from our public computers.
Prints cost 15 cents a page in black and white and 25 cents a page in color.
In order to print from a public computer, enter the command to print as you normally would and select either “black and white” or “color” as the destination printer depending on what is desired. A prompt will appear confirming how much the job will cost, click “OK” to submit the print job. You may repeat this as needed so you can pay for all of your jobs at once.
Once you are ready to release your print jobs, leave your station and approach the self service station in front of the adult computer lab. Click “Release a Print Job” and enter the library card or guest pass number that you used to log into your session. You should see your print jobs. Use nearby the coin tower to pay for your jobs and click print on this screen. Click the first icon “pay from vending device” and your jobs should begin to print.
Please speak with the librarian at the reference desk if you run into any issues.
Can I print from my laptop or smartphone, and if so how much does it cost?

You are able to send jobs to our print release station remotely on anything with access to the internet.
Black and white prints are 15 cents a page and color prints are 25 cents a page.
There are 3 methods of submitting remote print jobs:

  • Submit the job through the library website
    1. Navigate to https://www.hegganlibrary.org/index.php/mobile-print/ in a browser.
    2. In the “Printer” box, select either a black and white or color print.
    3. In the “User Info” box, enter an email. This is only used to retrieve your print job.
    4. In the “Select Document” box, attach the file that you would like to print.
    5. Click the green printer icon to submit the print job. You should be brought to a confirmation screen.
  • Submit the job through the PrinterOn smartphone app
  • Send the file you want to print as an email attachment to mehfl-delseadrive-bw@printspots.com for black and white prints or mehfl-delseadrive-color@printspots.com for color prints.

*All of these options involve sending a file to be printed as is. If you only want to print a portion of a file, or need to print something that cannot be converted to a file, please use the public library computers.

Once you’ve submitted your print job, go to the self service station in front of the computer lab and click “release a print job.” Use the second section to enter the email address that you used when submitting your job. Use the coin tower to pay for your job, and click “print” on the self service station, then the “pay from vending device” icon in order to release your print job.

**Please note that sometimes print jobs will take a while before they are available to release after they are submitted via any of the remote print options. Please speak with the librarian at the reference desk if you need any further assistance

Copying Does the library have copiers?

Yes, the library has two copiers located in front of the computer lab. One copier prints in black and white only, and the other near the print release station prints in both black and white and in color.
Black and white copies cost 10 cents per page, and color copies cost 25 cents per page.
Can I make double sided copies?

Both copiers are capable of printing double sided. To make a double sided copy, first insert money into the coin tower to unlock the copier screen. Look for a button that says “1 sided — 1 sided” and tap it, and then press “1 sided — 2 sided”.
Place your document on the glass flatbed and press the green button to scan one side. Then flip the document and press the green button again to scan the other side. Tap the button labeled “finished” once you’ve finished scanning your pages and your job will print.
I have a lot of pages to copy, do your copiers have a document feeder so they can copied automatically?

No, our copiers do not have document feeders. Pages need to be copied one at a time.
Scanning Does the library have scanners?

The library does have a flatbed scanner available to the public. It is in the computer lab connected to Adult Station #18. If you need to use the scanner and station #18 is in use please either speak with a librarian or use the self service station to reserve station #18.
To scan a document, turn on the scanner and place the document in either the document feeder or on the glass of the flatbed. Open the scanning software on the desktop and click either “Scan Document as PDF” or “Scan Picture as JPEG.” The document will scan, once this is finished you will be shown a preview and be prompted to save the file.
Does the scanner have a document feeder?

Yes, the scanner has a document feeder.
Can I use the scanner to email a document?

Yes, but not within the scanning program itself. You will need to use a browser to log into your email and attach the file that you saved when the scan completed.
Faxing Does the library have a fax service?

Yes, the library does provide an outgoing fax service. The service costs $1 per page (not including the cover page) and is provided at the circulation desk.
Can I have faxes sent to the library?

No, the fax service is only for outgoing faxes.
DATABASES
Databases Why do some databases only display the abstract of an article?
Databases may contain an abstract or listing of an article, but not the article itself. This is intended to give you a lead towards finding the full text yourself, like tracking down the journal in which the was published. If you don’t want to bother with all of that, make sure you limit your searches to “Full Text”, which will ensure all of your results are accessible in full. This is a filter available in most databases.
Can I access the library’s online reference databases from my home computer?
Cardholders may access many of the online reference resources from any home computer. Links to all of our databases available for remote access can be found on the Databases A-Z page. You may need your barcode number and PIN to access some of these databases.
eBooks and Audiobooks How can I borrow eBooks from the library?

You can borrow eBooks and Audiobooks using the service OverDrive/Libby or Hoopla. The way in which you do this will vary by device and service.
OverDrive
I have a smart phone, Kindle Fire, iPad, or other smart device
The easiest way to use OverDrive is to download the Libby app from your device’s app store.
Once you’ve installed the app, it will ask you several questions leading you to the South Jersey Regional Library Cooperative. You will then be prompted to add your Margaret E. Heggan Free Public Library card to the app.

Now simply find something you want on OverDrive and borrow it! The item will be added to your bookshelf and you can open it from there.

 
I have a Kindle Paper-White or Classic
Older versions of the Kindle are not compatible with the OverDrive app, so we need to borrow these materials differently. Navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.

Next we’ll restrict our searching or browsing to Kindle files only. This is the file format that is compatible with your device, so limiting our results early will make finding a compatible item much easier.

Click on “Kindle Books” to browse the collection of materials with a Kindle format available. You can also search for Kindle materials by clicking the search bar, which will expand to reveal an advanced search option, click it. Select “Kindle Books” under format. Enter any other search parameter you desire or leave everything else blank to just browse. Click on “Search”

Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Read now with Kindle.” This will redirect you to amazon.com. Don’t worry, you aren’t about to buy this! enter the email and password associated with your kindle account. Once you’ve submitted these you’ll be brought to another page on the item, click “borrow” and the item will be queued for your Kindle device. It should start downloading on its own once the device connects to a Wi-Fi signal.

 
I have a Nook Classic, MP3 Player, or other non-smart device
I'm borrowing an eBook
In order to get eBooks onto your legacy eReader, we need to use a method called “side loading” which simply means we manually transfer the file from a computer to your eReader. To do this you will need a computer, your eReader, and a USB cable to connect the two. You will also need to install software called Adobe Digital Editions which is free and may be downloaded here.

On your computer navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.

Find something you would like to borrow with an EPUB, Open EPUB, or PDF format. Most materials have this, but you may use advanced search to assist your browsing by clicking the search bar, which will expand to reveal the advanced search option. This page will allow you to limit your search by format.

Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Download [FORMAT]”. The item should download and open with Adobe Digital Editions, if it does not navigate to the file you downloaded and try to open the file. It should open with Adobe Digital Editions.

Finally, connect your eReader device to your computer. It should be recognized by Adobe Digital Editions. Simply drag the book you borrowed from your bookshelf to your eReader to begin the file transfer.

 
I'm borrowing an Audiobook
In order to get eBooks onto your legacy eReader, we need to use a method called “side loading” which simply means we manually transfer the file from a computer to your eReader. To do this you will need a computer, your eReader, and a USB cable to connect the two. You will also need to install software called OverDrive Media Console which is free and may be downloaded here.

On your computer navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.

Find something you would like to borrow with an MP3 format. You may use advanced search to assist your browsing by clicking the search bar, which will expand to reveal the advanced search option. This page will allow you to limit your search by format.

Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Download [FORMAT]”. The item should download and open with OverDrive Media Console, if it does not navigate to the file you downloaded and try to open the file.

Finally, connect your eReader device to your computer. It should be recognized by OverDrive Media Console. Use options in OverDrive Media Console to transfer the item to your device.

 
I want to read on my computer
Navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.

Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Read in Browser” to read your eBook straight from your browser.

You may also download your eBook if it comes in a downloadable file format. To read these you will need software called Adobe Digital Editions which is free and may be downloaded here.

 
Hoopla
I'm using a smart device
Download the Hoopla App from your device’s app store and open the app. Either create an account or sign in if you’ve already done so. Find an item you like and tap on it. You’ll find a borrow button on the details page. tap this to borrow the item and once you’ve done so the button will change to “read”. Tap this to begin reading your eBook. This will stream the item, but you’ll also find an option to download the item on the same page if you’ll be without data while reading.
 
I'm using a computer or smart phone web browser
Navigate to Hoopla and either create an account or sign in if you’ve already done so. Find an item you like and click on it. You’ll find a borrow button on the details page. Click this to borrow the item and once you’ve done so the button will change to “read”. Click this to begin reading your eBook.
 
How long can I borrow digital materials for?

This will vary based on the service and format of the item.
OverDrive: You will have a choice of 7 or 14 days for most items.
Hoopla

  • eBooks and Audiobooks: 3 weeks
  • Music: 1 week
  • Movies and Television Episodes: 72 hours
How many digital materials can I borrow at once

OverDrive: You may have 8 materials borrowed at one time.
Hoopla: You may borrow 3 materials per month.
Will I be charged late fees for eBooks?

You will never be charged for late fees for digital materials.
YOUTH SERVICES
JUVENILE
Programming How do I sign up for children’s programming?
A programming calendar can be found at this link. Children’s programming is indicated by a light blue bar on the calendar. Programs are frequently offered for a specific age range, so please make sure your child is eligible before you sign them up. Library cards are required for registration for most children’s programming. You can also call the desk at the children’s library at 856-589-3334 extension 223, for assistance in registering, and for more information about programming. Please note that attendance at most youth programs is restricted to Heggan cardholders only.
Materials How many children’s holiday books can I borrow?
During a specific holiday period, only three holiday books may be checked out per card. For example, in October, only three Halloween books may be checked out per card. If you were to check out Easter books in July, however, you would be permitted to check out as many as you wish.
YOUNG ADULT
TAB Do you accept teen volunteers?
Teens who reside in Washington Township may volunteer by participating in our Teen Advisory Board. Please contact Barb Pilling, Teen Librarian, at bpilling@hegganlibrary.org or at 856-589-3334 extension 224 for more information.
SERVICES
Outreach I would like to bring a group of minors to the library for a tour. Is this something that the library provides?
Yes, the library welcomes organized groups, such as scouts, to visit the library. To schedule a tour for children, please contact Sara Figueroa, the Youth Services Supervisor, at sfigueroa@hegganlibrary.org.
I am a K-12 educator in Washington Township and I would like information about your resources. Who can I contact?
Please contact Sara Figueroa, the Youth Services Supervisors at sfigueroa@hegganlibrary.org.