Welcome to the FAQ page! We’ve listed the answers to questions that we receive frequently about the Margaret E. Heggan Free Public Library below. If you find your question remains unaddressed, please also consider emailing info@hegganlibrary.org or using our online Ask a Librarian form.
ABOUT THE LIBRARY



More information and a list of member libraries can be found on the LOGIN Libraries website
LIBRARY POLICY

This line indicates 10 feet from the library entrance
Please refer to our Rules of Conduct.
If you have any further questions, please call the circulation department at 856-589-3334 extension 200, or visit the library.


USING THE LIBRARY

Library cards will be issued to eligible patrons (see Policy 1.1) who submit a completed application to the circulation desk along with an Acceptable Form of Identification (see Policy 1.2). Please note parents/guardians are responsible for completing applications on behalf of minors under the age of 18 and the identification requested should belong to the same parent/guardian completing the application. Any minor under the age of 18 will need to be present in order to receive a library card. There is no age requirement for library card eligibility.
Click here for library card application

Current borrowing policies can be found on the library policy page, Policy 2.1: Borrowing Policy.
For special collection materials including Museum Passes, American Girl Dolls, and Book Bundles, please refer to Policy 2.2: Special Collections Policies.
Lost or damaged materials requiring replacement are billed at list price for the item plus a $3.00 processing fee. Please see Policy 2.7: Lost/Damaged Materials.
Yes, we are still charging library fines. At the time of writing, the Gloucester County Library System (GCLS) and Woodbury Public Library have adopted fine free policies. We applaud their decision and wish these libraries well. However, since the Margaret E. Heggan Free Public Library operates independently of the County system, our board has decided not to change its current policy regarding fines. Our primary focus is to provide the Washington Township taxpayers with as many resources and materials as our budget allows. In order to protect the Township’s assets and ensure the timely return of materials, we feel it is essential to maintain our reasonable, low fines. There are several mechanisms in place for our members if the financial burden of a fine is preventing them from utilizing the library. They can call, renew, or request charges to be waived by downloading the form found here. The Library board’s decision to maintain our policies will not impact your ability to borrow materials available through the GCLS. The GCLS has committed to collecting the fines for our materials that are returned late to its locations as well as providing ongoing reports to ensure our materials are not being withheld from circulation for unreasonable periods of time. We look forward to reviewing the results of GCLS’ initiative before we consider modifying our policies. The Board of Trustees for the Margaret E. Heggan Free Public Library holds a public meeting on the third Wednesday of each month if you have concerns you would like the board to consider.

Please see Policy 2.3 Patron Requests (Holds) on our policies page.

You can borrow eBooks and Audiobooks using the service OverDrive/Libby or Hoopla. The way in which you do this will vary by device and service.
The easiest way to use OverDrive is to download the Libby app from your device’s app store.
Once you’ve installed the app, it will ask you several questions leading you to the South Jersey Regional Library Cooperative. You will then be prompted to add your Margaret E. Heggan Free Public Library card to the app.
Now simply find something you want on OverDrive and borrow it! The item will be added to your bookshelf and you can open it from there.
Older versions of the Kindle are not compatible with the OverDrive app, so we need to borrow these materials differently. Navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.
Next we’ll restrict our searching or browsing to Kindle files only. This is the file format that is compatible with your device, so limiting our results early will make finding a compatible item much easier.
Click on “Kindle Books” to browse the collection of materials with a Kindle format available. You can also search for Kindle materials by clicking the search bar, which will expand to reveal an advanced search option, click it. Select “Kindle Books” under format. Enter any other search parameter you desire or leave everything else blank to just browse. Click on “Search”
Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Read now with Kindle.” This will redirect you to amazon.com. Don’t worry, you aren’t about to buy this! enter the email and password associated with your kindle account. Once you’ve submitted these you’ll be brought to another page on the item, click “borrow” and the item will be queued for your Kindle device. It should start downloading on its own once the device connects to a Wi-Fi signal.
In order to get eBooks onto your legacy eReader, we need to use a method called “side loading” which simply means we manually transfer the file from a computer to your eReader. To do this you will need a computer, your eReader, and a USB cable to connect the two. You will also need to install software called Adobe Digital Editions which is free and may be downloaded here.
On your computer navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.
Find something you would like to borrow with an EPUB, Open EPUB, or PDF format. Most materials have this, but you may use advanced search to assist your browsing by clicking the search bar, which will expand to reveal the advanced search option. This page will allow you to limit your search by format.
Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Download [FORMAT]”. The item should download and open with Adobe Digital Editions, if it does not navigate to the file you downloaded and try to open the file. It should open with Adobe Digital Editions.
Finally, connect your eReader device to your computer. It should be recognized by Adobe Digital Editions. Simply drag the book you borrowed from your bookshelf to your eReader to begin the file transfer.
In order to get eBooks onto your legacy eReader, we need to use a method called “side loading” which simply means we manually transfer the file from a computer to your eReader. To do this you will need a computer, your eReader, and a USB cable to connect the two. You will also need to install software called OverDrive Media Console which is free and may be downloaded here.
On your computer navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.
Find something you would like to borrow with an MP3 format. You may use advanced search to assist your browsing by clicking the search bar, which will expand to reveal the advanced search option. This page will allow you to limit your search by format.
Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Download [FORMAT]”. The item should download and open with OverDrive Media Console, if it does not navigate to the file you downloaded and try to open the file.
Finally, connect your eReader device to your computer. It should be recognized by OverDrive Media Console. Use options in OverDrive Media Console to transfer the item to your device.
Navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.
Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Read in Browser” to read your eBook straight from your browser.
You may also download your eBook if it comes in a downloadable file format. To read these you will need software called Adobe Digital Editions which is free and may be downloaded here.
Download the Hoopla app from your device’s app store and open the app. Either create an account or sign in if you’ve already done so. Find an item you like and tap on it. You’ll find a borrow button on the details page. tap this to borrow the item and once you’ve done so the button will change to “read”. Tap this to begin reading your eBook. This will stream the item, but you’ll also find an option to download the item on the same page if you’ll be without data while reading.
Navigate to Hoopla and either create an account or sign in if you’ve already done so. Find an item you like and click on it. You’ll find a borrow button on the details page. Click this to borrow the item and once you’ve done so the button will change to “read”. Click this to begin reading your eBook.
This will vary based on the service and format of the item.
OverDrive: You will have a choice of 7 or 14 days for most items.
Hoopla
- eBooks and Audiobooks: 3 weeks
- Music: 1 week
- Movies and Television Episodes: 72 hours
Kanopy: 48-72 hours depending on the movie.
OverDrive: You may have 8 materials borrowed at one time.
Hoopla: You may borrow 2 materials per month.
Kanopy: You have 6 credits per month.*
*18 credits per month starting November 1st, 2023.
You will never be charged for late fees for digital materials.


LIBRARY TECHNOLOGY

You will need a valid library card from a library that is a member of LOGIN Libraries in order to use one of our public computers. If you do not have a library card from one of these libraries you may request an application for a guest pass at the circulation desk. A guest pass will not be accepted on young adult workstations.
A public computer session is one hour long, and will automatically renew unless the library is about to close or if another patron has reserved the workstation. Users are permitted up to eleven sessions per day.
In order to protect the security and privacy of our patrons, our computers will automatically end a session if the station is left idle for five minutes. If a station is approaching that idle time a patron must click a prompt in order to maintain their session.
As data is wiped only at the end of a session, this measure helps prevent unauthorized users by accessing a patron’s account and history should they forget to end their session or simply walk away from their computer for too long.
The software installed on library computers includes the following:
- Audacity
- GiMP
- Google Chrome
- Microsoft Edge
- Microsoft Excel
- Microsoft Internet Explorer
- Micrososft Power Point
- Microsoft Publisher
- Microsoft Word
- Mozilla Firefox
- NotePad++
- VCL Media Player
Patrons are not able or permitted to install additional software.
All of our computers have software installed that will clear any information saved to it when a session is ended. This will remove anything saved to the computer’s hard drive and browser history, however, it will not revert changes to emails, applications, thumb drives, or anything external to the computer in question.
Yes, anti-virus and firewall software are installed on library computers and monitored regularly to ensure that they are up to date on the latest definitions. Patrons are unable to disable these security measures.
Only patrons between the ages of 13 and 18 are permitted to use the young adult computers. Due to this restriction, guest passes are not accepted on young adult workstations

Yes, the library offers free public Wi-Fi 24/7, accessible both inside the library and outside in the library parking lot.
All public Wi-Fi hotspot names begin with Library_PUBLIC. We have several hotspots to allow for strong signal strength through out the building.
- Library_PUBLIC1: Located in the back corner of the library, near the periodicals.
- Library_PUBLIC2: Located in the center of the library, in the children’s library.
- Library_Meetingroom: Located in the library meeting room.
- Library_PUBLIC Ext1: Extends Wi-Fi signal towards main parking lot.
- Library_PUBLIC Ext2: Extends Wi-Fi signal towards parking lot adjacent to the young adult library.
None of the library’s public Wi-Fi hotspots will ask for a password.
Please make sure you are connected to a hotspot that is nearby in order to ensure you are getting the strongest signal:
- Library_PUBLIC1: Located in the back corner of the library, near the periodicals.
- Library_PUBLIC2: Located in the center of the library, in the children’s library.
- Library_Meetingroom: Located in the library meeting room.
- Library_PUBLIC Ext1: Extends Wi-Fi signal towards main parking lot.
- Library_PUBLIC Ext2: Extends Wi-Fi signal towards parking lot adjacent to the young adult library.
If the slowdown is isolated to a single website, the host may be having bandwidth issues. Try back in a few minutes.
If the issue persists and is happening on multiple website, please speak with a librarian at the adult reference desk.

You are able to print from our public computers.
Prints cost 15 cents a page in black and white and 25 cents a page in color.
In order to print from a public computer, enter the command to print as you normally would and select either “black and white” or “color” as the destination printer depending on what is desired. A prompt will appear confirming how much the job will cost, click “OK” to submit the print job. You may repeat this as needed so you can pay for all of your jobs at once.
Once you are ready to release your print jobs, leave your station and approach the self service station in front of the adult computer lab. Click “Release a Print Job” and enter the library card or guest pass number that you used to log into your session. You should see your print jobs. Use nearby the coin tower to pay for your jobs and click print on this screen. Click the first icon “pay from vending device” and your jobs should begin to print.
Please speak with the librarian at the reference desk if you run into any issues.
You are able to send jobs to our print release station remotely on anything with access to the internet.
Black and white prints are 15 cents a page and color prints are 25 cents a page.
There are 3 methods of submitting remote print jobs:
- Submit the job through the library website
- Navigate to https://www.printeron.net/mehpl/printing in a browser.
- In the “Printer” box, select either a black and white or color print.
- In the “User Info” box, enter an email. This is only used to retrieve your print job.
- In the “Select Document” box, attach the file that you would like to print.
- Click the green printer icon to submit the print job. You should be brought to a confirmation screen.
- Submit the job through the PrinterOn smartphone app
- Send the file you want to print as an email attachment to mehfl-delseadrive-bw@printspots.com for black and white prints or mehfl-delseadrive-color@printspots.com for color prints.
*All of these options involve sending a file to be printed as is. If you only want to print a portion of a file, or need to print something that cannot be converted to a file, please use the public library computers.
Once you’ve submitted your print job, go to the self service station in front of the computer lab and click “release a print job.” Use the second section to enter the email address that you used when submitting your job. Use the coin tower to pay for your job, and click “print” on the self service station, then the “pay from vending device” icon in order to release your print job.
**Please note that sometimes print jobs will take a while before they are available to release after they are submitted via any of the remote print options. Please speak with the librarian at the reference desk if you need any further assistance
Yes, the library has two copiers located in front of the computer lab. One copier prints in black and white only, and the other near the print release station prints in both black and white and in color.
Black and white copies cost 15 cents per page, and color copies cost 25 cents per page.
Both copiers are capable of printing double sided. To make a double sided copy, first insert money into the coin tower to unlock the copier screen. Look for a button that says “1 sided — 1 sided” and tap it, and then press “1 sided — 2 sided”.
Place your document on the glass flatbed and press the green button to scan one side. Then flip the document and press the green button again to scan the other side. Tap the button labeled “finished” once you’ve finished scanning your pages and your job will print.
No, our copiers do not have document feeders. Pages need to be copied one at a time.

The library does have a flatbed scanner available to the public. It is in the computer lab connected to Adult Station #18. If you need to use the scanner and station #18 is in use please either speak with a librarian or use the self service station to reserve station #18.
To scan a document, turn on the scanner and place the document in either the document feeder or on the glass of the flatbed. Open the scanning software on the desktop and click either “Scan Document as PDF” or “Scan Picture as JPEG.” The document will scan, once this is finished you will be shown a preview and be prompted to save the file.
Station #18 will automatically shut down 15 minutes before closing, so scanning services will also cease 15 minutes before closing.
Yes, the scanner has a document feeder.
Yes, but not within the scanning program itself. You will need to use a browser to log into your email and attach the file that you saved when the scan completed.

Yes, the library does provide an outgoing fax service. The service costs $1 per page (not including the cover page) and is provided at the circulation desk.
No, the fax service is only for outgoing faxes.